JuicePump

• JuicePump 50kW
• JuicePump 100kW
• JuicePump 150kW
• JuicePump 175kW
• JuicePump 200kW

JuiceBox Commercial

• Commercial JuiceBox Manual (2020 release)
• Commercial JuiceBox Manual (released through 2019)
• JuiceBox Release Notes
• OCPP
• JuiceBox Pro 32 Data Sheet
• JuiceBox Pro 40 Data Sheet
• JuiceBox Pro 48 Data Sheet
• JuiceBox Pro 80 Data Sheet
• JuiceBox NEMA Enclosure Standards
• JuiceStand Pro Datasheet

JuiceNet Software

• Dashboards
• Release Notes
• JuiceNet Business Software Datasheet
• JuiceNet Enterprise Datasheet
• JuiceNet Load Balancing
• JuiceNet Utility Edition
• Free Public Charging
• Driver Experience

JuiceStand Pro

• JuiceStand Manual Pro
• JuiceStand Pro Data Sheet

JuicePedestal

• JuicePedestal Manual
• JuicePedestal Data Sheet
• JuicePedestal CAD

JuicePump

• JuicePump 50kW Datasheet
• JuicePump 100kW, 150kW, 200kW Datasheet
• JuicePump 175kW Datasheet

JuiceRouter

• JuiceRouter Manual
• JuiceRouter Data Sheet

JuiceBox OpenPay

• JuiceBox OpenPay Manual

EV Meter

• EV Meter Manual

Warranty

• Extended Warranty and O&M Plan
• Limited Warranty

Walkthrough Guide

• Welcome
• Getting Started
• My Account
• My Garage
• Home Charging
• JuiceBox Settings

See all 8 articles

JuicePass FAQs

• JuicePass Overview
• JuicePass General FAQs
• EV JuiceNet to JuicePass FAQs
• Home Charging FAQs

Video Tutorial

• JuicePass App Tutorial - English
• JuicePass App Tutorial - Spanish
• JuicePass App Tutorial - French Canadian
• EV JuiceNet Mobile App Walkthrough

General

• Can I add WiFi networking option to my existing Clipper Creek unit?
• Are there any outdoor enclosures for the JuiceBox?
• How does JuiceNet Green work to reduce emissions?
• What is the idle power consumption of the JuiceBox?
• Is the JuiceBox UL Listed or certified?
• What EVs are compatible with the JuiceBox?

See all 8 articles

App

• What's Enel X Way JuicePass?
• Who can use Enel X Way JuicePass?
• How can I access the service?
• Can I schedule home charging?
• How do I display and manage the home charging station linked to the app?
• How can I share my home charging station with other users?

See all 31 articles

Charging

• Will using a JuiceBox with a higher electrical output than my vehicle's on-board charger cause damage?
• JuiceBox and 120V operation
• What happens now that Tesla lowers charge rate to 8-9 amps?
• How long will it take to charge my EV on 120V vs 240V?

Installation

• What are JuiceBox NEMA Standards?
• How can I store my charge cable and J1772 plug when not in use?
• How do I mount my JuiceBox?
• What kind of outlet should I have to plug in my JuiceBox?
• What amperage rating should my wiring be?
• What amperage rating should my electrical breaker be?

See all 9 articles

WiFi

• Is my WiFi connection to the JuiceBox secure?
• How do I setup WiFi with Android 9 software?
• Will the JuiceBox still charge my car when it's offline?
• How do I change to a different WiFi network/new SSID?
• Will 5GHz WiFi networks be supported?
• Do I need a WiFi connection to use JuiceBox?

See all 7 articles

Unattended Payment Terminal (UPT)

• How to pass through the “E06 - null or duplicate provisioning” error message shown on the UPT screen?
• How much time is required to remove the “E06 - null or duplicate provisioning” error message shown on the UPT screen?
• Do I need to create an account with Heartland Payment Systems?
• Where to enter the account information received from Heartland's welcome email?
• Can I start using charging functions with UPT without having a Heartland account?
• Can I use existing Stripe account instead of Heartland payment account with the UPT?

See all 22 articles

Warranty And Returns

• What does limited warranty cover? (United States and Canada)
• What is the Return & Refund Policy?

Rewards

• Are there any rebates available in my area?

Ordering

• How can I place an order to ship outside of the US? 
• How can I place an order to ship to Canada?
• Is it possible to order a JuiceBox with customized features?
• Should I create an account to checkout or just checkout as a guest?
• How can I fix an error in my order when it's already placed?
• What is the shipping lead time?

Support

• What are the Support Holiday Hours?
• Enel X Way Support Customer Service Contact