How can I fix an error in my order when it's already placed?
Once orders have shipped we can not modify or make changes to orders. If your order has not shipped, please give our Customer Support team a call at 1-844-584-2329 and they may be able to assist you.
Should I create an account to checkout or just checkout as a guest?:
An account is not required in order to purchase a product however having an account may be helpful to make future purchases.
Is it possible to order a JuiceBox with customized features?
Yes. When you order your JuiceBox, you have the option to customize your purchase with a variety of options and add-ons:
- Choose your installation type. JuiceBox comes with a standard NEMA, 14-50 plug, or you can choose a hard-wired option which comes with a pre-wired pigtail
- JuiceNet Green software upgrade
- Various add-ons/accessories including a carrying case for on-the-go use, adapters, and additional items
How can I place an order to ship to Canada?
We have an authorized distributor in Canada, autochargers.ca. Please visit their site at www.autochargers.ca where you can purchase our products.
How can I place an order to ship outside of the US?
We currently ship internationally for orders made through our website. Customers from Canada and New Zealand can place an order directly through our partners Autocharger.ca (CA) and JuicePoint (NZ). Ordering through these partners may qualify certain customers for government rebates that don’t apply to orders placed abroad. Please check with these local distributors regarding product rebate eligibility and warranty coverage.