What does limited warranty cover? (United States and Canada)

What the Limited Warranty Covers

Enel X Way supports its JuiceBox Residential and JuiceBox Commercial (Non-Residential) charging stations with a manufacturer’s warranty to the original purchaser of the product. The warranty covers defects in materials and workmanship during the warranty period for each JuiceBox as set forth in the chart below. The warranty is not transferable.

 

What is the difference between the Residential and Commercial Product Warranty?  

The residential warranty is valid for three years from the date of purchase only when a unit is used under normal residential operating conditions. Using a residential box outside of normal residential operating conditions, such as for commercial application, voids the residential warranty.

The commercial warranty is valid for three years from the date of purchase.  The warranty services do not include removal or installation.  Enel X Way highly recommends a professional electrician to assist with any removal of the JuiceBox prior to obtaining warranty services from Enel X Way.

 

What the Limited Warranty Does Not Cover

The Enel X Way warranty obligation is expressly subject to the JuiceBox being used in accordance with the applicable product description and instructions. The warranty does not cover damage to the product from mishandling, improper installation, extreme weather or acts of nature, nor the costs associated with removal and/or installation. The warranty is void if the product has been opened or modified by any person other than the manufacturer or authorized service provider. 

 

 

Period of Coverage

 

Product Type

Product

Period of Coverage
(after date of purchase)

Residential*
(single family usage)

JuiceBox 32

3 years

JuiceBox 40

3 years

JuiceBox 40 Lite

3 years

JuiceBox 48

3 years

JuiceBox 75

3 years

JuicePlug

1 year

JuicePlan Service

Subscription Period

Commercial

(Non-Residential)

 

 

 

 

 

 

JuiceBox Pro 32

3 years

JuiceBox Pro 40

3 years

JuiceBox Pro 48

3 years

JuiceBox Pro 75

3 years

JuicePedestal All Variants

3 years

JuiceMeter

90 days

JuicePump 50kW**

3 years

JuicePump 100kW**

2 years

JuicePump 150kW**

2 years

JuicePump 175kW**

2 years

JuicePump 200kW**

2 years

JuicePump 350kW**

2 years

*Residential products manufactured after October 1, 2015 are covered for 3 years after date of original purchase; earlier manufacture dates are one year warranty.
**Not including Output Cables and Credit Card Reader

 

Factory Refurbished Unit Warranty

Factory-refurbished JuiceBox stations are covered for 1 year after the date of original purchase.

 

How To Get Warranty Service

If you suspect an issue with your JuiceBox product, please contact us at support@evcharging.enelx.com or by calling us at 844.584.2329. Our factory trained technicians will review the problem with you and if appropriate provide a Return Material Authorization (RMA) number to facilitate your return. Shipments received without an RMA number will be refused and returned to the shipper. All warranty services require a proof of purchase for the unit to obtain warranty service. The Enel X Way warranty obligation is expressly subject to Customer notifying Enel X  in writing of any product defect promptly after Customer becomes aware of it.

 

What Enel X Way Will Do to Correct Problems

For JuiceBox Residential product customers within the continental U.S., Enel X Way will pay the cost of shipping the defective unit to a location designated by Enel X Way and shipping of the repaired/replacement product back to the customer. JuiceBox Residential customers outside the continental U.S. are responsible for all shipping costs. 

As the Company’s sole obligation and customer’s sole remedy, Enel X Way will repair the defective JuiceBox Residential product or replace it with another unit at the Company’s sole discretion. For current JuiceBox Residential products less than 6 months after the date of the original purchase, Enel X Way may at its option replace the unit in advance of receiving the defective unit from the customer with a like product.

JuiceBox Commercial product customers must contact Enel X Way to arrange warranty service. Should the unit need to be returned to the Company for warranty service, the Commercial product customer is responsible for uninstalling and removal of the unit, as well as shipping it to the indicated Enel X Way RMA facility.  Enel X Way highly recommends the Commercial product customer engage a professional electrician for these services. JuiceBox Commercial product customers are responsible for all shipping costs. 

Enel X Way is not responsible for any damage or defect to a product caused by improper uninstallation, removal or shipment. Units purchased from a third party as "used" are subject to shipping and repair costs. Items may be deemed used purchases if a receipt for a new item cannot be provided.

 

What the Company Will Not Do

Enel X Way will not replace or upgrade purchased units with newer version units. Enel X Way will not allow a return or refund after 30 days of initial purchase. Any defect discovered after the initial 30 days must be addressed through the warranty service.

 

What If My JuiceBox Is Out of Warranty?

Units outside of their warranty period cannot be repaired as part of the warranty service described herein. Please contact us upon discovery of a problem with the product so we may assist in troubleshooting your charging station and assist you in either finding an appropriate service provider to uninstall the product or in purchasing a replacement unit if appropriate.

 

Disclaimer

Customer acknowledges that the JuiceBox, and the embedded JuiceNet software and associated JuiceNet service are complex with a variety of dependencies, and as such, Enel X Way cannot guarantee the JuiceNet Service will be provided without error or interruption. OTHER THAN AS EXPRESSLY SET FORTH IN THIS WARRANTY STATEMENT, JUICEBOX, AND THE EMBEDDED JUICENET SOFTWARE AND ASSOCIATED JUICENET SERVICE ARE PROVIDED “AS IS” AND AS AVAILABLE, AND ENEL X WAY AND ITS SUPPLIERS AND LICENSORS MAKES NO AND HEREBY DISCLAIMS ANY REPRESENTATION OR WARRANTY, WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO JUICEBOX, JUICENET SOFTWARE OR JUICENET SERVICE, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM THE COURSE OF DEALING BETWEEN THE PARTIES OR USAGE OF TRADE, OR ANY WARRANTY OF NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.