What are the Support Holiday Hours?

Please see below for our updated holiday hours of operation:


January through December 2021

  • Thursday December 31 New Year's Eve (US) and Friday January 1, 2021 New Year's Day
    • Dec 31st
      • Phone, Chat, and Email: closed all
    • Jan 1st 2021
      • Phone, Chat, and Email: closed all

  • Monday January 18th Martin Luther King Day (US)
    • Chat, and Email: Light coverage -- 8AM to 4PM EST

  • Monday February 15th Presidents Day (US)
    • Chat, and Email: Light coverage -- 8AM to 4PM EST

  • Monday May 31st Memorial Day (US)
    • Chat, and Email: Light coverage -- 8AM to 4PM EST

  • Friday July 2nd to Monday July 5th Independence Day(S) (US)
    • Jul 2nd
      • Phone, Chat, and Email: closed all
    • Jul 3rd
      • Phone, Chat, and Email: Full coverage -- 10AM to 12AM EST
    • Jul 4th
      • Phone, Chat, and Email: Full coverage -- 10AM to 12AM EST
    • Jul 5th
      • Chat, and Email: Light coverage -- 8AM to 4PM EST

  • Monday September 6th Labor Day (US)
    • Phone, Chat, and Email: Light coverage -- 8AM to 1AM EST

  • Monday October 11th Columbus Day (US)
    • Phone, Chat, and Email: Light coverage -- 8AM to 1AM EST

  • Thursday November 11th Veterans Day (US)
    • Phone, Chat, and Email: Normal coverage 

  • Thursday November 25th and Friday November 26th Thanksgiving (US)
    • Nov 25th
      • Phone, Chat, and Email: Light coverage -- 8AM to 8PM EST
    • Nov 26th
      • Phone, Chat, and Email: Full coverage -- 10AM to 12AM EST
  • Saturday December 18th Customer Care (US) Holiday Party--special hours
    • Phone, Chat, and Email: 10AM - 7PM EST (closing early)
  • Friday December 24th through Monday December 27th Christmas 
    • Dec 24th
      • Phone, Chat, and Email: Light coverage -- 8AM to 5PM EST
    • Dec 25th
      • Phone, Chat, and Email: Light coverage -- 8AM to 5PM EST
    • Dec 26th
      • Phone, Chat, and Email: Full coverage -- 10AM to 12AM EST
    • Dec 27th
      • Phone, Chat, and Email: Full coverage -- 10AM to 12AM EST

  • Friday December 31 New Year's Eve (US) and Saturday January 1, 2022 New Year's Day
    • Dec 31st
      • Phone, Chat, and Email: Light coverage -- 8AM to 8PM EST
    • Jan 1st 2022
      • Phone, Chat, and Email: Light coverage -- 10AM to 9:30PM EST