What are the Support Holiday Hours?

Please see below for our updated holiday hours of operation:

January through December 2021

Thursday December 31 New Year's Eve (US) and Friday January 1, 2021 New Year's Day
- Dec 31st
  - Phone, Chat, and Email: closed all
- Jan 1st 2021
  - Phone, Chat, and Email: closed all
Monday January 18th Martin Luther King Day (US)
- Chat, and Email: Light coverage -- 8AM to 4PM EST
Monday February 15th Presidents Day (US)
- Chat, and Email: Light coverage -- 8AM to 4PM EST
Monday May 31st Memorial Day (US)
- Chat, and Email: Light coverage -- 8AM to 4PM EST
Friday July 2nd to Monday July 5th Independence Day(S) (US)
- Jul 2nd
  - Phone, Chat, and Email: closed all
- Jul 3rd
  - Phone, Chat, and Email: Full coverage -- 10AM to 12AM EST
- Jul 4th
  - Phone, Chat, and Email: Full coverage -- 10AM to 12AM EST
- Jul 5th
  - Chat, and Email: Light coverage -- 8AM to 4PM EST
Monday September 6th Labor Day (US)
- Phone, Chat, and Email: Light coverage -- 8AM to 1AM EST
Monday October 11th Columbus Day (US)
- Phone, Chat, and Email: Light coverage -- 8AM to 1AM EST
Thursday November 11th Veterans Day (US)
- Phone, Chat, and Email: Normal coverage
Thursday November 25th and Friday November 26th Thanksgiving (US)
- Nov 25th
  - Phone, Chat, and Email: Light coverage -- 8AM to 8PM EST
- Nov 26th
  - Phone, Chat, and Email: Full coverage -- 10AM to 12AM EST

Saturday December 18th Customer Care (US) Holiday Party--special hours
- Phone, Chat, and Email: 10AM - 7PM EST (closing early)

Friday December 24th through Monday December 27th Christmas
- Dec 24th
  - Phone, Chat, and Email: Light coverage -- 8AM to 5PM EST
- Dec 25th
  - Phone, Chat, and Email: Light coverage -- 8AM to 5PM EST
- Dec 26th
  - Phone, Chat, and Email: Full coverage -- 10AM to 12AM EST
- Dec 27th
  - Phone, Chat, and Email: Full coverage -- 10AM to 12AM EST
Friday December 31 New Year's Eve (US) and Saturday January 1, 2022 New Year's Day
- Dec 31st
  - Phone, Chat, and Email: Light coverage -- 8AM to 8PM EST
- Jan 1st 2022
  - Phone, Chat, and Email: Light coverage -- 10AM to 9:30PM EST

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