I’ve started a charging session, but the plug is not working. What can I do? In the case of a malfunction, check if you can find the toll-free number on the charging station itself. Otherwise, call Enel's toll free number: +1 844-584-2329 Related articles In case of problems who can I contact? Who can I report problems to? What happens if I leave the vehicle connected after a full recharge? How do I stop the charging session? Is my WiFi connection to the JuiceBox secure? Next Gen JuiceBox Manual