Please check the following:
● GPS location services are enabled on your smartphone
● You are close to the charging station
● The charging station is functioning
● The plug is available and compatible with your vehicle
● You have the latest version of the Enel X JuicePass App
● check that your account is active (remember that it can be disabled in case of non-payment)
● Your internet connection is active and functioning on your smartphone

If you still can't start charging please call the toll-free number: +1 844-584-2329