Please check the following:
● GPS location services are enabled on your smartphone
● You are close to the charging station
● The charging station is functioning
● The plug is available and compatible with your vehicle
● You have the latest version of the Enel X JuicePass App
● check that your account is active (remember that it can be disabled in case of non-payment)
● Your internet connection is active and functioning on your smartphone
If you still can't start charging please call the toll-free number: +1 844-584-2329
Articles in this section
- What's Enel X JuicePass?
- How can I access the service?
- Who can use Enel X JuicePass?
- How does JuicePass work?
- Can I schedule home charging?
- How do I display and manage the home charging station linked to the app?
- How can I share my home charging station with other users?
- What can I do if the home charger malfunctions?
- How do I start charging?
- How do I stop the charging session?
