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UPT is turned on but the screen is blank OR UPT is offline from the network.

This error may be due to any of the following reasons:

  • SIM card is not installed
  • SIM card is inactive
  • SIM card is invalid
  • SIM card not installed properly
  • SIM card is installed in the lower slot instead of upper left slot
  • No antenna/wrong antenna attached
  • Antenna connector is not secured properly (do not finger tight the antenna connector)
  • Antenna not mounted vertically in open space
  • APN is not set to match the SIM card cellular service
  • UPT is not restarted after inserting a new SIM card.

Articles in this section

  • How to pass through the “E06 - null or duplicate provisioning” error message shown on the UPT screen?
  • How much time is required to remove the “E06 - null or duplicate provisioning” error message shown on the UPT screen?
  • Do I need to create an account with Heartland Payment Systems?
  • Where to enter the account information received from Heartland's welcome email?
  • Can I start using charging functions with UPT without having a Heartland account?
  • Can I use existing Stripe account instead of Heartland payment account with the UPT?
  • UPT shows “E11 - Plug 1 is not connected” and/or “E11 - Plug 2 is not connected” and/or “E02 - Inet RX” error messages on the screen.
  • UPT is turned on but the screen is blank OR UPT is offline from the network.
  • What happens if the UPT has no SIM card installed or has no cellular service?
  • How do I get the Serial Number of the UPT?

See all 22 articles

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