UPT shows incorrect rates that do not match with the JuiceNet Dashboard. This is because JuiceBox may have old firmware. Update the firmware using the JuiceConfigure app, available in iOS and Android. Related articles How do I set the APN? UPT is blacklisted by JuiceNet. UPT shows “E09 - Failed to get end point. Check the network and the APN” error message on the screen. Can I charge EV from JuiceBox while the UPT cellular service problems are being fixed? JuiceBox LED is showing Dark Purple color and indicating offline status.