JuiceBox LED is showing Dark Purple color and indicating offline status. Make sure the UPT is turned on and is online because JuiceBox gets its network connection through the UPT terminal. Related articles How do I set the APN? Can I charge EV from JuiceBox while the UPT cellular service problems are being fixed? UPT is blacklisted by JuiceNet. Do I need to add the UPT to the JuiceNet Dashboard before setting up a Heartland account? UPT shows “E09 - Failed to get end point. Check the network and the APN” error message on the screen.