FAQs
App
General
- Can I add WiFi networking option to my existing Clipper Creek unit?
- Are there any outdoor enclosures for the JuiceBox?
- How does JuiceNet Green work to reduce emissions?
- What is the idle power consumption of the JuiceBox?
- Is the JuiceBox UL Listed or certified?
- What EVs are compatible with the JuiceBox? See all 8 articles
Charging
Installation
- How can I store my charge cable and J1772 plug when not in use?
- How do I mount my JuiceBox?
- What kind of outlet should I have to plug in my JuiceBox?
- What amperage rating should my wiring be?
- What amperage rating should my electrical breaker be?
- Can my local electrician install my JuiceBox? See all 9 articles
WiFi
- Is my WiFi connection to the JuiceBox secure?
- How do I setup WiFi with Android 9 software?
- Will the JuiceBox still charge my car when it's offline?
- How do I change to a different WiFi network/new SSID?
- Will 5GHz WiFi networks be supported?
- Do I need a WiFi connection to use JuiceBox? See all 7 articles
Unattended Payment Terminal (UPT)
- How to pass through the “E06 - null or duplicate provisioning” error message shown on the UPT screen?
- How much time is required to remove the “E06 - null or duplicate provisioning” error message shown on the UPT screen?
- Do I need to create an account with Heartland Payment Systems?
- Where to enter the account information received from Heartland's welcome email?
- Can I start using charging functions with UPT without having a Heartland account?
- Can I use existing Stripe account instead of Heartland payment account with the UPT? See all 22 articles
Warranty And Returns
Rewards
Ordering
- How can I place an order to ship outside of the US?
- How can I place an order to ship to Canada?
- Is it possible to order a JuiceBox with customized features?
- Should I create an account to checkout or just checkout as a guest?
- How can I fix an error in my order when it's already placed?
- What is the shipping lead time?
