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  1. Enel X e-Mobility Support
  2. FAQs

FAQs

FAQs

App

  • What's Enel X JuicePass?
  • How can I access the service?
  • Who can use Enel X JuicePass?
  • How does JuicePass work?
  • Can I schedule home charging?
  • How do I display and manage the home charging station linked to the app?
See all 31 articles

General

  • Clipper Creek with JuiceNet add-on
  • Are there any outdoor enclosures for the JuiceBox?
  • How does JuiceNet Green work to reduce emissions?
  • What is the idle power consumption of the JuiceBox?
  • Is the JuiceBox UL Listed or certified?
  • What EVs are compatible with the JuiceBox?
See all 8 articles

Charging

  • Will using a JuiceBox with a higher electrical output than my vehicle's on-board charger cause damage?
  • JuiceBox and 120V operation
  • Tesla lowers charge rate to 8-9 amps
  • How long will it take to charge my EV on 120V vs 240V?

Installation

  • What wire size do I need to install my JuiceBox?
  • Wiring and Installation Requirements
  • Need Installation?
  • JuiceBox Installation FAQs

WiFi

  • Is my WiFi connection to the JuiceBox secure?
  • Android WiFi setup (Android 9)
  • Will the JuiceBox still charge my car when it's offline?
  • How do I change to a different WiFi network/new SSID?
  • Will 5GHz WiFi networks be supported?
  • Do I need a WiFi connection to use JuiceBox?
See all 7 articles

Warranty And Returns

  • Limited Warranty (United States and Canada)
  • Returns
  • Return & Refund Policy

Rewards

  • Are there any rebates available in my area?

Ordering

  • Order Placement
  • What is the shipping lead time?

Support

  • Support Holiday Hours

JuicePass

  • What's Enel X JuicePass?

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The energy sector is changing: new technologies, concern for the environment and digitalisation have transformed the requirements and needs of the public and private sectors. Discover Enel X and change your way of using energy: products and services created to render everyday life more efficient and simple, from mobility to home automation, with offers designed for private individuals, companies and public administrations.

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