JuiceNet Software Release Notes

October 2023

Features (October 12)


Release date: October 12, 2023


New Features:

August 2022

Bug Fixes (August 3)


Release date: August 3, 2022

Features (August 3)

Release date: August 3, 2022


New Features:

July 2022

Bug Fixes (July 25)

Release date: July 25, 2022


New Features:

Features (July 25)

Release date: July 25, 2022


New Features:

June 2022

Features (June 13)

Release date: June 13, 2022


New Features:

Bug Fixes (June 13)

Release date: June 13, 2022

May 2022

Bug Fixes (May 18)

Release date: May 18, 2022

Features (May 18)

Release date: May 18, 2022


New Features:

Bug Fixes (May 5)

Release date: May 5, 2022


Bug Fixes:

Features (May 5)

Release date: May 5, 2022


New Features:

April 2022

Features (April 20)

Release date: April 20, 2022


New Features:

Bug Fixes (April 20)

Release date: April 20, 2022

Bug Fixes:

Features (April 13)

Release date: April 13, 2022


New Features:

Bug Fixes (April 13)

Release date: April 13, 2022

March 2022

Big Fixes (March 21)

Release date: March 21, 2022


Bug Fixes:

Features (March 21)

Release date: March 21, 2022


New Features:

Big Fixes (March 23)


  • Session reports not generated correctly while sorting by user
  • Driver's car is set by default for a B2B unit
  • 500 error when adding a new device to a location with inheritance
  • Currency fields don't accept comma and period after upgrade to Chrome v98
  • System performance and security improvements

Features (March 1)

Release date: March 1, 2022


We are proud to announce the following new features along numerous system enhancements and improvements.

February 2022

Big Fixes (February 1)

Bug Fixes:

  • Correct the number of chargers shown on the homepage widget
  • Suppress error message when setting guest rate as free for DC chargers
  • Security and System enhancements

December 2021

Features (December 15)

Release date: December 15, 2021

Features (December 17)

  • Separation of session, energy, and parking costs on payment terminal screen, app, and receipt
  • Addition of plug type to receipt issued for CTEP compliance
  • Addition of "Colon" as a currency option
  • Addition of additional countries supported
  • Various system improvements

Big Fixes (December 17)

  • End existing session when payment terminal is power cycled
  • Correction of connector type icon on dashboard
  • Correct issue where rates do not update dynamically

November 2021

Big Fixes (November 16)

  • Charging and parking time rounding error per CTEP requirements
  • UPT ID and EVSE ID interchanged on receipt
  • Incorrect output amperage indicator behavior on dashboard
  • Downloadable session reports are limited to 1000 lines
  • Various performance and security improvements

Bug Fixes (November 2)

  • Session reporting generation issue
  • Reset password button enablement issue upon use of restricted symbols
  • Various security and system improvements

Features (November 2)

  • Session status column on session reports with filtering capabilities

October 2021

Big Fixes (October 19)

  • Charging starts without any credit card validation
  • Disabling public charging option does not update availability status on OpenPay devices
  • Changing device phases leads to session energy change
  • Load balancing in location does not properly work after adding sublocations or devices

Bug Fixes (October 6)

  • Incorrect plug icon for OCPP devices glowing green while charging
  • History tabs of CCS and CHAdeMO plugs on ABB stations not individualized
  • Inability to stop charging when using RFID card
  • Reconciliation of duplicated historical charging sessions
  • Charger shown as unavailable when start charging is pressed when using QR code to authorize session
  • Various system performance improvements
  • Various security improvements

Features (October 6)

  • CTEP compliant receipts for registered JuiceNet Enterprise users

September 2021

Bug Fixes (September 23)

  • Significant figures for multiple fields in device logs corrected
  • RFID based session transaction rejected
  • MaxPower equals null on OpenPay UPT devices
  • CTEP certification - energy missed decimal part
  • Inability to stop charging on OCPP devices when adding CHARGING unit on dashboard

Bug Fixes (September 8)

  • Server allowed amperage correction for CTEP-compliant devices
  • Session energy correction for CTEP-compliant OCPP devices
  • Optimization fix on Load Balancing ON/OFF mechanism
  • $20 preauthorization hold duplication for paid charging session
  • Various system enhancements.

August 2021

Bug fixes (August 25)

  • CTEP requirements fixes.
  • Fixed the double pre-authorization fee charge.
  • Fixed the caching issues for public charging when open a station via QR code in the app.
  • Security improvements.
  • Various system enhancements.

Features (August 25)

  • Added the Driver name and email fields for the driver to request a receipt for the public charging.

Bug fixes (Aug 12)

  • Different amperage defaults are set for the various types of devices when the company or location are created.
  • Fixed the load balancing for level 3 devices.
  • Fixed charging duration in the receipt for QR code payments.
  • Various system enhancements.

July 2021

Bug fixes (July 27)

  • Enable load balancing for plugged in units.
  • Load charging sessions for the selected user.
  • Remove the possibility to create custom free rates.
  • Various system enhancements.

Features (July 27)

  • Display the number of calibrations for each EVSE on UPT screen.
  • Add Wh display for the energy consumption.
  • Display maximum kW power per plug on UPT screen. 

Bug fixes (July 13)

Bug fixes:

  • Display the pricing with 2 non round digits on QR code payment page.
  • Enhanced user experience when pay with QR code. 
  • Enable the station to charge when  Enel X is selected as merchant of record.
  • Various system enhancements.

June 2021

Bug fixes (June 29)

  • The picker for the charging station physical location is displayed on the map and allows to set up the coordinates interactively when add or edit the station settings. 
  • Allow to add all the additional columns in the Sessions history.

Bug Fixes (June 15)

  • System improvements and optimizations.
  • New output formatting is applied to display 4 digits for kWh and 1 digit for Wh. 
  • The load balancing is applied to the Sublocation, when it had been disabled at a Location level.
  • The Devices are displayed in newly created sublocation, when they are moved from a Location to a Sublocation.
  • The Plug ID value is displayed for the newly added OCPP devices when export PDF session report.
  • Device Details. The validation is added to the "Allowed input current" field to insert the value no less than 6A.

Bug Fixes (June 3)

  • CTEP certification compliance: Fixed the display format for kWh (4 digits) and $ (2 digits).
  • Interface fixes:
    • Fixed the calculation of "Daily average consumption" to be based on the number of days from beginning of the month
    • Plug icons interface 
    • Texts for the information messages
    • Hide the Save button if no changes were made in assets details pages
    • Updated a link to Terms and Conditions for RoW and China
  • Maintenance fixes:
    • Re-deploy the email templates
    • API optimizations

May 2021

Bug Fixes (May 19)

  • System enhancements, stabilization and bug fixes.

Features (May 6)

Connect Enel X Way to collect payments on your behalf.

How does it work?

When you are ready to collect payments from your chargers, you are now able to connect Enel X Way Stripe account to collect the payments on your behalf. Then, Enel X Way will reimburse the amount collected to your bank account. Please note that the Enel X Way fee of 8% + $0.30 will apply per transaction. 

Bug Fixes (May 6)

  • Now when session is authenticated by RFID card and not plugged in, session will end after 5 minutes.

April 2021

Features (April 22)

  • Added the EVSE lifetime consumption for the inspections processes.

Bug Fixes (April 22)

  • Removed the automatic Mobile app launch for whitelabeled QR code payment landing page.
  • Code and database optimizations.

Bug Fixes (April 6)

  • Locations filter performance optimization. 
  • Backend response optimizations for the Graphs display.
  • Countries are added to the Addresses of the Companies and Stations.

Features (April 6)

Release date: April 6, 2021

  • Comply reporting tools with VW incentives requirements.

March 2021

Bug Fixes (March 18)

  • Totals are displayed in Reports.
  • Correct name of Reseller is displayed in password reset email.

Features (March 24)

Admin can set the rates for DCFC payment terminal using Enterprise platform.

Bug Fixes (March 24)

  • Charging session summary compliant with California public charging requirements.
  • Automatic mobile app launch is removed for whitelabeled public charging.
  • Pre-authorization fee for USD currency is updated to $20.
  • Payment terminal does not reboot in case of unknown characters in the message.
  • Page load optimizations.
  • Availability times default is set to "disabled" for the new Client.

February 2021

Bug Fixes (February 2)

  • Instant power is calculated correctly in the Device logs for the 3 phase units.
  • Load balancing algorithm is enhanced for 3 phase units and dynamic Voltage change.
  • The charging is started at a sublocation level with the load balancing enabled.
  • Load balancing is enabled after new units are added to the location.
  • Include the charging time and total cost for the OpenPay screen.
  • It is possible to stop charging on the Dashboard (China release).

Features (February 2)

  • JuiceNet is launched in China.

Bug Fixes (February 17)

Do not display the historic data in Heatmaps for the unit which was just moved from another account.

Features (February 17)

Statement billing payment method for corporate drivers. If enabled, corporate drivers are allowed to charge with the deferred payment. If disabled and account is connected to Stripe, the corporate drivers will pay for the charging automatically through the credit card set in the Mobile app.

Bug Fixes (February 24)

Plug names are displayed correctly for OCPP based AC units.

Features (February 24)

Increased the password security.

December 2020

Bug Fixes (December 1)

  • Energy consumption is calculated correctly for the finished session in the Device logs for DC chargers.
  • Admin RFID authorization is successful.

Bug Fixes (December 10)

  • Resellers can reset the password from Profile on the dashboard.

  • The Guest Rate is displayed on the QR code payments page.

  • User experience (UX) enhancements for the QR code payments page.

  • User experience (UX) enhancements on the Devices list.

Bug Fixes (December 22)

  • User can authorize with RFID for the free rate session.

  • When automatic email recipient is marked as inactive, stop re-sending the notifications.

Features (December 22)

Release date: December 22, 2020

View current vehicle state of charge (SOC) for DCFC charging stations in Logs (SOC every 15 seconds during the session).

November 2020

Bug Fixes (November 10)

  • Fixed consumption calculations on log reports.
  • Gauges are displayed properly.

Bug Fixes (November 13)

  • The station reseller can see created rates in the Client rate list.
  • Public stations are displayed with assigned rates on the QR code page.

October 2020

Features (October 22)

Release date: October 22, 2020

Platform Enhancements

  • Add confirmation message for changing the unit’s phases.
  • Optimizations for the QR code web page.
  • Optimizations for the interoperability connection.
  • OCPI interoperability enabled, where JuiceNet behaves as a CPO.

Bug Fixes (October 22)

  • Current session is now displayed for a single plug for JuicePedestal.
  • Year on a copyright signature updates automatically.
  • Duplicate RFIDs with different Serial Numbers are imported without errors.
  • Stop button now changes to Stop for active session for DC chargers.
  • Reseller can delete user from Client’s account.

Features (October 29)

Release date: October 29, 2020

  • Charging stations selected as public on JuiceNet Enterprise appear to all drivers using the JuicePass Enterprise app.
    • iOS version: 2.35 (388)
    • Android version: 3.2.1570
  • Users with access to EV JuiceNet or https://home.juice.net only see public charging stations.
  • Users with pre-existing access to private charging stations in JuicePass Enterprise can see both private chargers and public chargers.

September 2020

Features (September 1)

Release date: September 1, 2020

System Improvements:

  • Page loading performance increased

  • Multiple platform stabilization procedures applied

Bug Fixes (September 22)

  • Fixed the error on the QR code page for DC charging.
  • Fixed the possibility to charge on CCS plug with RFID.
  • Fixed the error when exporting Logs.

August 2020


Release date: August 18, 2020

  • New feature: Admins can now perform a remote reset on the Dashboard to power cycle CE versions of JuicePole.
  • UX enhancement: After navigating to a section of the Dashboard, the title in the LH menu remains highlighted.

July 2020

Features (July 1)


Release date: July 1, 2020


JuicePump: New Settings And Controls

  • Remote reset allows users to power-cycle JuicePump from the dashboard.
  • The Device page now display the manufacturer and model.

Local Currencies

Rates can now be assigned for public and private charging using a local currency. Note that the Currency can be only assigned at the “Company” level of the hierarchy; all reports and billing will be in this currency.

Drivers can view rates and pay for charging in the specified local currency, using their normal credit card (refer to the table below for exceptions). Administrators receive payment in that currency. Currency conversion is automatic.

Automatic payment is not yet available in countries marked with a *. Administrators in these countries must bill drivers manually.


General Enhancements

  • The transaction amount for the charging session is now visible in the “Devices” and “Users” Charging Session history tabs.
  • Added support for GB/T plug type in China.

Bug Fixes (July 1)

  • Decreased Dashboard page load time.
  • Decreased time for receiving email notifications.
  • Minor fixes of the interface and user experience, including: Home Page tiles, Locations list and filters, Coordinate validation, Sorting device logs, Permissions settings, Energy consumption chart, and Load balancing current state.

Features (July 27)


Release date: July 27, 2020

Mobile QR Payment

USA/Canada: New charging stations have a QR code that points users to a mobile web page, where they can pay for charging without downloading the mobile app.

Tiered Pricing For Public Stations

Admins can assign a different rate for corporate drivers versus guests.

General Enhancements

  • Added Sorting to the Home, Devices, and Reports pages

  • Added global support for all plug types

  • Set up Public settings by default for OpenPay devices

  • Enhanced RFID dialog user experience

  • Improved download icon for reports

Bug Fixes (July 27)


  • Clarified the error messages for when an admin adds a duplicate OpenPay device, and when an admin adds an OpenPay device that is offline

  • Fixed Password reset

  • DC chargers on the QR code page now properly display as "DC Level 2" instead of "Level 2"

  • Fixed caching error that caused incorrect client data to appear when viewing as a Reseller

May 2020



Release date: May 7, 2020

QR Code Page Enhancement

USA/Canada: The QR Code Page now displays the Rate details.

Release date: May 29, 2020


Restored Information From Offline Units


When a previously offline unit regains connectivity, all charging sessions during the offline period are added to Reports within 24 hours.

Bug Fixes


  • Exporting a CSV file now properly includes headers.
  • Fixed a bug that prevented filtering a report to a single user.
  • Filtering a report by location now works as intended.
  • Fixed a bug that displayed the incorrect client to a reseller because of a caching issue.

April 2020



Release date: May 7, 2020

QR Code Page Enhancement

USA/Canada: The QR Code Page now displays the Rate details.


Release date: April 22, 2020


QR Code Page

Newly-manufactured charging stations have a QR code that points to a web page, where users can download the mobile app in order to continue charging.


Note: Not all stations with a QR code have this capability.


Note: Only users that have already been invited by the station administrator can charge at these stations. If the user does not already have access, they will not be able to charge.


RFID Management


Administrators can now manage RFID cards for L2 and L3 chargers. This includes adding new cards, assigning cards to drivers, and enabling or disabling cards for certain users.

Bug Fixes


  • Fixed a bug in which the filter was not correctly applied when exporting a report.

March 2020



Release date: March 18, 2020


Enhancements To User Groups


Enterprise Dashboard now features 3 user groups by default:

  • Public Charging Admins: All users who can have admin access (ie, can access the Dashboard)
  • Public Charging Drivers: All users who do not have admin access
  • Public Charging Users: All users within the system


When assigning any kind of permission, these 3 groups are always displayed.

Bug Fixes


  • Fixed a bug that showed the wrong number of devices available for a user group

February 2020



Release date: February 25, 2020


Dashboard Support For JuicePump


Enterprise Dashboard now supports the JuicePump DC Fast Charger; administrators can now manage these types of devices just like any other device. Additionally, admins can manually start and stop charging of the different plugs of this type of device.


Dashboard Support For JuicePedestal


Enterprise Dashboard now supports the JuicePedestal; administrators can now manage these types of devices just like any other device. Additionally, admins can manage the individual plugs of this type of device, including:

  • Manually starting and stopping charging for each plug
  • Setting different maximum current levels for each plug
  • Viewing each plug's history separately
  • View each plug's logs separately


New Filters For Managing Devices


When viewing the Devices section of the Dashboard, the following new filters are available. Use any combination of these new filters to better manage your devices.


  • Status (All, Unavailable, Standby, Plugged, Charging, and Error)
  • Unit Type (AC, DC, and AC & DC)
  • Private devices
  • Public devices
  • Devices with payment enabled
  • Devices that are free to charge

Bug Fixes


  • Fixed a bug that caused CSV exports of a report to append a UTC time to the filename; now, the timestamp in the filename takes into account the user's timezone.

October 2019



Release date: October 1, 2019

Business Dashboard

Business Dashboard is an instance of Home Dashboard which we have released to small-scale commercial customers. We will permit these customers to make a one-time online purchase of up to 4 JuiceBoxes. We are targeting small to medium business customers with this simplified dashboard.


The new dashboard features a new color scheme and UI. However, the underlying functionality is identical to the Residential Dashboard.


Support Current Dashboard Functionality for DCFC Units


The Enterprise Dashboard now supports Tritium DC Fast Chargers.

The Enterprise Dashboard includes new, key functionality for DC fast chargers:


  • Users can both start and stop charging sessions using an RFID card, the mobile app, or the Enterprise Dashboard

  • Users can track how much energy has been used during charging

  • Admins can limit the current for DC fast chargers.


All current Enterprise Dashboard functionality works with DC fast chargers except for the following:

  • Load balancing

  • Collecting payments

  • Setting available charging times (Time Of Use)

  • QR codes


Stop Charging for Level 2 chargers


The mobile app and Dashboard now include a “Stop Charging” feature for Level 2 chargers.


TOU rates for EVCN program


All clients who are subscribed to PG&E’s EVCN program can now assign Pass-through rates for all chargers connected to their account. This enables clients to review the cost of each charging session, and bill the tenants based on the utility tariff.

Known issues:

  • The Time of Use rate is not shown in the Rates list. However, it is possible to assign the rate to a device or a location.
  • Our support team can not enable this feature for accounts subscribed to the EVCN programat this time.

Our support team can not enable this feature for accounts subscribed to the EVCN programat this time.

[Europe specific] Support 3-Phase for EVSE and EV


For JuiceBox 1.0 CE, it is now possible to mark a device as 3-phase. This allows an accurate consumption calculation in the Charging history.

JuiceBox 2.01 CE supports 3-phase charging, which allows the correct calculation of consumption for a session, without needing the user to specify their vehicle.

Known issues:

  • The consumption report is incorrect for 1-phase cars charging at 3-phase units (this issue only applies toJuiceBox 1.0)

  • 3-phase devices are not yet fully tested. Our European team is working to complete this validation.

  • Load Balancing for 3-phase units is not yet supported.

Bug Fixes


  • Fixed a bug that caused an error when logging in as a reseller.

December 2018



Release date: December 10, 2018


In-App Mobile Payment

Drivers with JuiceNet Enterprise accounts can now use the mobile app to pay for charging, if payment is required. Once an administrator has created an account for a driver via the JuiceNet Enterprise dashboard, the driver can add credit card information and submit payment from the mobile app. To learn how administrators can set up in-app mobile payment, refer to the JuiceNet Enterprise Manual.


Driver Notifications

Drivers can now enable the option to receive email notifications when charging starts or stops.